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Can't hear the Welcome video on Home

The video on your Home page starts muted in many browsers. This is not a family video call. Tap the video to unmute. Captions may show too.

Written by Brian Fluhr

This is only about the Welcome video on your Home page (usually Home). It is not a video call with family, and it is not about My Circle.

Many browsers start that video with sound off. That is normal. You did nothing wrong.

How to hear it

  1. Stay on Home.

  2. Tap or click the Welcome video itself.

  3. Sound should turn on. If captions appear, you can read along too.

If there is still no sound after you tap the video, check that your device volume is up and that the browser tab is not muted. Then reply in chat and ask for a human. Say you are on the Home Welcome video and still cannot hear it.

What this is not

Do not follow help for Circle video calls, mute on a family call, or Family & Friends → Video Calls. Those are a different feature.

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